1. Introduction
cub99 Believes that user privacy is a fundamental right. This Privacy Policy describes how cub99 How your personal information is collected, why it is collected, how it is used, and how it is kept secure.
When you cub99 When you register on the platform, play games, make a deposit, or contact us — you share certain information with us. We use that information solely to improve your experience and ensure security.
Please Note: This Privacy Policy cub99Applies to all cub99 services — including Slots, Live Casino, Sports Betting, Bingo, and all financial transactions.
This policy was written with Bangladeshi users in mind. In the event of any dispute, the English version shall be considered the definitive text. cub99 By using the platform, you agree to this Privacy Policy.
2. What information we collect
cub99 Only the information necessary is collected. Gathering unnecessary or excessive data goes against our policy. The different types of information collected are described below.
| Data Type | Example | Reason for collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | To complete age verification and KYC |
| Contact Information | Mobile number, email address | Account communications and security alerts |
| Financial information | Mobile banking number, transaction history | Payment Processing & Fraud Prevention |
| Technical Information | IP address, device type, browser | Improving security and service quality |
| Gaming information | Game history, bet amounts, winning records | Responsible Gaming Monitoring |
| Communication Records | Live chat logs, email correspondence | To maintain the quality of customer service |
Some data is collected automatically — such as when you log in to the platform, how long you stay, and which games you play. This information helps improve your gaming experience and supports responsible gaming.
3. How we use your information
cub99 Collected data is used solely for its intended purpose. Your information is never used against you under any circumstances.
- Account management: For registration, login, password reset, and account verification.
- Payment Processing: To keep deposits and withdrawals secure.
- Security: To detect fraudulent activity and keep accounts secure.
- Customer Support: To properly address your questions and complaints.
- Legal compliance: To comply with applicable laws and regulatory requirements.
- Responsible Gaming: To detect patterns of excessive gaming and provide timely support.
- Service improvement: To analyze user feedback and improve the overall platform experience.
- Promotional Communications: With your consent, to inform you about bonuses and offers.
Important: cub99 cub99 never sells your data to advertisers or third parties. To opt out of promotional communications, contact our support team at any time.
5. Cookies & tracking technologies
cub99 cub99 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device — they are not harmful software.
- Essential cookies: To maintain login sessions and ensure security. These cannot be disabled.
- Functional cookies: To remember your preferences (language, theme). These are optional.
- Analytics Cookies: To understand which parts of the platform are used most. Data is kept anonymous.
- Security Cookies: To protect against CSRF attacks and other cyber threats.
You can disable cookies through your browser settings. Please note that disabling essential cookies may affect certain platform features and may cause issues with logging in.
6. Security measures
cub99 Industry-leading security technology is used to protect your data. Our security infrastructure is regularly updated and tested.
- 256-bit SSL/TLS encryption: All data transfers are fully encrypted.
- Two-Factor Authentication: An additional layer of security at login.
- Firewall Protection: Advanced firewall protection to prevent unauthorized access.
- Regular Security Audits: Regular penetration testing conducted by third parties.
- Data Backup: Encrypted backups stored across multiple secure servers.
- Access control: Only authorized personnel can access specific data.
Your role: You also have a responsibility to keep your account secure. Use a strong password, always log out when you're done, and if you notice any suspicious activity, immediately cub99 Notify Support.
7. Your data rights
cub99 You have full control over your personal information. The rights below can be exercised at any time.
Right to Access
To find out what information we hold about you, please submit a written request.
Right to Rectification
If any information is incorrect, you can request a correction.
Right to Erasure
When an account is closed, all data will be deleted unless retention is required by law.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Right to Data Portability
You can request a copy of your data in a machine-readable format.
Right to withdraw consent
You can withdraw your consent to promotional communications at any time.
8. Data retention period
cub99 Your data is retained only for as long as necessary. After account closure, certain information may be kept for a defined period to meet legal obligations.
- Active accounts: All data is retained for the duration that an account remains active.
- Financial transaction records: Retained for up to 5–7 years as required by law.
- KYC documents: For up to 5 years after account closure.
- Gaming history: 3 years for responsible gaming monitoring.
- Cookie data: Typically between 30 days and 1 year.
- Inactive Accounts: A notice will be sent to close the account after 12 months of inactivity.
9. Privacy policy updates & contact
cub99 Reserves the right to update this Privacy Policy at any time. For significant changes, a notification will be sent to your registered mobile number or email.
After the Change cub99 Continued use of the platform after any update will be considered acceptance of the revised Privacy Policy. We recommend checking this page periodically.
Contact Us: For any questions about our Privacy Policy or to exercise your data rights, reach out to our support team via live chat. Our Bengali-speaking team is available 24/7. Email: [email protected]